Michael Milnes is a strategic and innovative operations executive with over 25 years of experience in the financial services industry, currently serving as VP/Managing Director of Card Collections & Recoveries at OneMain Financial. They previously held the position of Senior Director of Operations at Best Egg, where they led customer service and collections across multiple platforms, achieving significant cost reductions and efficiency improvements. A graduate of West Chester University of Pennsylvania, Michael earned a Bachelor of Arts in Communication Studies with a double minor in Management and Journalism. They have a proven track record of driving strategic change, optimizing customer experiences, and building high-performing teams across domestic and international operations.
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