Mark Alexander

Mark Alexander is an experienced customer service and workforce management professional with a strong background in performance analytics and capacity planning. Currently serving as the Customer Service Manager and Manager of Customer Experience at Omni Fiber since December 2023, Mark has previously held key roles at The Hartford, Acensus, Fifth Third Bank, and Humana Pharmacy, where responsibilities included overseeing workforce operations, forecasting, and improving service level performance. With extensive management experience spanning multiple industries, including healthcare and finance, Mark has also contributed to organizational success through strategic planning and resource utilization at Convergys, Walgreens Health Initiatives, and LCA Vision. Mark holds a Bachelor of Arts degree in Communication Arts from the University of Cincinnati and a Bachelor of Arts in Professional Contact Center Management from Bellevue University.