Ishaq Fazal

Ishaq Fazal is an experienced IT professional with a diverse background in systems analysis and support. Currently serving as an MS Dynamics AX 2012 Support Analyst transitioned to D365 F&O System Analyst at Omnicom since October 2022, Ishaq has effectively managed daily support tickets for over 4,400 users and contributed to user training and documentation. Previous roles include IT Management at Pioneer DJ Europe Ltd, where standardized IT asset management protocols were implemented, and Resident Board Member at Slough Borough Council, focusing on compliance and resident involvement strategies. Ishaq's early career includes a successful tenure as an IT Service Desk Engineer at RWS Group Translations, achieving high ticket resolution rates, and a role as Patient Care Advisor at NHS - Upton Park Hospital, where a major project was managed. Educational qualifications include a Bachelor's degree in Business Information Systems from Birmingham City University.