Francisco Rivera

Francisco Rivera has a strong background in IT support and management. Francisco served as a Service Delivery Lead at Omnicom Health Group, overseeing incident and service request ticket resolution across multiple agencies. Francisco also managed user accounts and mentored a direct report. Prior to that, they were a Senior IT Support Admin at Isobar, where they handled Active Directory administration tasks and managed print servers. Francisco also worked as a Systems Support Specialist at R/GA, providing executive support and managing MS Office 365 and Google Suite. Francisco's experience also includes roles as a Technician II at Consolidated Data Services and IT Support Specialist at The CDM Group. Francisco started their career as an Assistant Manager at Rivera Refrigeration. Overall, Francisco has extensive experience in IT support and management, with a focus on user support, account management, and technology initiatives.

Francisco Rivera attended LaGuardia Community College from an unknown start date until 2006. Francisco did not obtain a degree or specialize in any field of study at this institution. In 2016, they received certifications in CCT from Jamf and CompTIA A+ ce from CompTIA.