Jennifer Shepherd, MBA

Jennifer Shepherd, MBA, has a diverse range of work experience. Jennifer currently works at Omnigo as a Product Owner, where they analyze and translates specifications from vendors into actionable items for development teams. Jennifer effectively communicates and documents business requirements and participates in ongoing requirement grooming.

Prior to their role at Omnigo, Jennifer was the Manager of Customer Success at the same company. Jennifer built and led a high-performing Customer Success Team, focusing on recruiting experienced leaders and individual contributors. Jennifer drove customer success outcomes by increasing renewal rates, reducing churn, and expanding account revenue through cross-sell and upsell opportunities. Jennifer also mapped out the customer lifecycle and implemented strategies to improve customer satisfaction.

Before joining Omnigo, Jennifer worked as a Customer Success Manager at a different company. Their responsibilities included onboarding new customers, managing customer relationships, and advocating for customer needs within the organization. Jennifer helped customers overcome barriers to change and achieve the full potential of the company's products.

Earlier in their career, Jennifer gained experience in business development and marketing roles. Jennifer worked as a Business Development Representative at SharpSpring, where they played a key role in acquiring new customers. Jennifer also served as a Marketing Director at Settrax, where they brainstormed campaigns, created social media content, and utilized analytics tools to measure campaign success.

Jennifer's career began at Campbell Auto Group, where they held multiple positions. As the Business Development/Owner Loyalty Manager, they established and maintained customer relationships, assisted with vehicle purchases, and addressed customer satisfaction concerns. Jennifer also worked as a Business Development Representative, responsible for following up on dealership opportunities and making prospecting calls.

Overall, Jennifer Shepherd's work experience showcases their expertise in product management, customer success, business development, and marketing. Their background in various industries has equipped their with a well-rounded skill set and a proven track record of driving customer satisfaction and business growth.

Jennifer Shepherd, MBA has a diverse education history in the field of business and related disciplines. Jennifer began their educational journey in 2016 at Charter College, where they obtained an Associate of Applied Science degree in Business Administration. Following this, they pursued a Bachelor of Science in Business Management at Western Governors University from 2017 to 2019.

Jennifer furthered their education by attending Liberty University in 2019, where they focused on Communication and Media Studies. In the same year, they obtained a Graduate Certificate in Communication from Liberty University.

In 2020, Jennifer returned to Liberty University and studied Marketing for a brief period, receiving a Graduate Certificate in Marketing. Jennifer also concurrently enrolled in Western Governors University, where they pursued a Master of Business Administration (MBA) degree in Business, which they completed in 2022.

To enhance their professional skills and knowledge, Jennifer obtained several certificates. In 2014, they received CPR/First Aid certification from CPR Lifesavers, LLC. In 2019, they earned a certificate in Sales: Customer Success from LinkedIn. Jennifer also obtained a Graduate Certificate in Marketing from Liberty University in 2020. Their most recent certification is a Product Analytics Certification from Pendo.io, which they obtained in March 2023.

Based on the provided information, Jennifer Shepherd, MBA has focused on developing a strong educational foundation in business and expanding their expertise through various certifications in related areas.