Randy Purifoy, CCSM

Randy Purifoy, CCSM, has a diverse work experience spanning over two decades in various roles related to customer success and revenue cycle solutions in the healthcare industry.

Randy has recently worked as a Sr. Customer Success Manager at Omnigo, where they focused on managing Enterprise and Strategic Logo accounts, totaling around 140 Enterprise accounts valued at approximately $4M ARR. Prior to this role, they served as a Customer Success Manager at Omnigo Software, where they were responsible for delivering and demonstrating value to customers and optimizing their current state.

Randy has also held significant positions at other companies. Randy served as a Board Member at Henry Resources LLC and contributed from 2018 to 2022. At MedicalSavant, they held the role of Director of Sales and Client Success, working to improve revenue cycle effectiveness and efficiency for healthcare providers. Randy was a Consultant at Everest Healthcare Consulting and worked on revenue cycle assessments for medical groups.

In their earlier career, Randy served as a Customer Success Manager at PELITAS, focusing on maximizing revenue and reducing inefficiencies in hospitals' revenue cycles. Randy also worked at Optum360 as a Solutions Design Consultant, where they conducted revenue cycle assessments for medical groups and developed operational support strategies. In another role at Optum360, they served as a Sr. Consultant and ICD-10 Implementation Project Manager, building strong relationships with healthcare clients and managing the impact of the transition to ICD-10.

Prior to that, Randy worked at MedAssets as a Product Manager, overseeing business unit operations and leading the development of patient access workflow solutions. Randy also served as a Client Relations Manager, resolving software performance issues and maintaining long-term client relationships.

At DCS Global Systems, Randy worked in sales and implementations, handling SaaS software sales and consulting for hospital clients. Randy also contributed to product demonstrations and business development initiatives.

Randy began their career at Tenet Healthcare, where they held roles in patient access and patient financial services. Randy served as a Director of Patient Access at Trinity Medical Center and worked in patient financial services.

Throughout their career, Randy has consistently demonstrated a focus on customer success, revenue cycle optimization, and building strong client relationships.

Randy Purifoy, CCSM, has a diverse education history. Randy obtained their BBA degree in Finance from Texas State University, where they studied from 1989 to 1992. Prior to that, they completed an Associate's degree in Business Administration and Management, General at Midland College, from 1982 to 1984.

In addition to their formal education, Randy Purifoy also holds several certifications. In November 2018, they obtained the Certified Customer Success Manager certification from Gainsight. In October 2017, they obtained the CRCR certification from HFMA.