Cristiana Ferreira

Cristiana Ferreira is an experienced professional in customer experience, operations, and strategic planning, currently serving as the Gerente de Suporte, Atendimento e Retenção at Omnilink since November 2022. Known for leading high-performance teams and enhancing operational processes, Cristiana focuses on customer satisfaction and efficient service delivery. Previous roles include Manager of Customer Experience at Z1, where strategies were developed to boost customer loyalty, and Head de Operações e Marketing at F&G Consultoria, overseeing service excellence and innovation. With a solid foundation in logistics and client management from earlier positions at Allied Brasil, Oi S.A, and Contax, Cristiana holds an Executive MBA in Gestão de Projetos from USP/Esalq and degrees in Marketing Digital and Administração de Empresas.