OMNINGAGE is a Cloud Contact Centre powered by Amazon Connect. The platform is built on AWS and offers an omni-channel contact centre as a service without any upfront investment and commitments. Key Solution Features:- A modern and data packed user desktop solution which offers 360 degree view of agents, queue and team performance to businessusers.- Analytics based dashboards and reporting- SMS, Whatsapp, Chat and Voice Routing- Builtin Chatbots and Virtual Assistants- AI based Conversational IVR and Self Service- Customer Sentiment Analysis- Inbound and Outbound calling- Skills based and data driven contact routing

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OMNINGAGE

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