Anett Szrnka

Anett Szrnka is a Senior Process Expert specializing in ITSM processes at OMV since December 2019, where responsibilities include leading initiatives, managing the Knowledge Management process, and enhancing ServiceNow functionalities. With experience at Deutsche Telekom IT Solutions HU from April 2014 to December 2019, Anett progressed through various roles, culminating as Head of Customer Unit International Quality Team, overseeing service delivery and process implementation. Earlier roles included Service Delivery Manager and Incident Manager. Anett's career began as a Telesales Agent at Takarékbank. Anett is currently pursuing education at the Budapest Gestalt Institute, following earlier studies at the University of Szeged.