Katie Bailey is an accomplished professional with extensive experience in customer success and operations management, currently serving as Director of ON24 Services at ON24 since August 2020. In this role, Katie has taken on broader responsibilities in finance, budgeting, process development, and project execution, while also partnering with stakeholders to enhance departmental efficiencies. Previous roles include Senior Manager and Manager at ON24 Services, Operations Manager, and Customer Success Manager at Community Brands, and Customer Success Manager at Yelp. Earlier career highlights include positions as Sr. Operations Specialist and Account Manager at Outcome Health, and Account Executive at Grubhub. Katie holds a Bachelor of Science degree in Justice and Social Inquiry from Arizona State University, earned in 2011.
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