Maureen Kavuma N

Maureen Kavuma N is an experienced account manager currently at Onafriq, focusing on global enterprise onboarding, training, support, retention, and growth since January 2021. Prior experience includes roles as a Business Development Executive at Beyonic Inc and a Sales Officer at awamo GmbH, where responsibilities involved client development and sales strategies. Maureen's background in customer service began at Airtel Uganda, with progression from a Customer Service Representative to a Network Coordinator, handling customer relations, complaint resolution, and performance data management. Additionally, at IBM, managing Airtel Money's customer service operations involved addressing complaints and coordinating technical issues. Maureen holds a Bachelor's Degree from Makerere University, several certificates in digital financial services and customer service, and project management qualifications from the Association for Project Management.