Agustín Villares Fernández

Agustín Villares Fernández is a skilled professional with a robust background in business analysis and customer service management. Currently serving as a Técnico Especialista in the Unidad de Relación con el Cliente at ONCE since July 2019, Agustín excels in data extraction, KPI measurement, and sales tracking, while overseeing customer service training. Prior experience includes roles as a Business Analyst at Verisure Securitas Direct and a Planning Technician at Línea Directa Asistencia, where responsibilities encompassed data exploitation and resource planning for a Contact Center. Early career positions include support roles at DIASA INFORMÁTICA and Ferrovial, complemented by academic credentials including a Master's in Human Resources Management and a degree in Business Administration from Universidad Complutense de Madrid.