Jeff Cupido

Jeff Cupido has a diverse work experience spanning over two decades. Jeff started their career at Fourthstage Technologies as a Senior Lead Software Engineer from February 2000 to October 2001. Jeff then moved on to Intrascript, LLC, where they served as a Senior Lead Software Engineer from October 2001 to December 2003, designing and implementing internet-based software solutions.

In 2004, Jeff joined DHL, where they held multiple roles over the years. Jeff started as a Team Lead/IT Application Support Tier 2 and 3, responsible for developing and delivering IT service solutions. From January 2011 to August 2018, they served as an ITIL Service Owner/Support Leader, leading the second-tier IT support team and focusing on incident resolution and root cause analysis. Later, they were promoted to Lead Business Analyst, leading a team in automating processes and implementing digitization initiatives for customer service.

Jeff's most recent role is at ONE BCG - ONE Business Consulting Group, where they are currently the IT Service Delivery and Support Manager. In this position, they have built and managed a support team, improved project delivery and release, and enhanced customer satisfaction through strong partnerships and streamlining workflows.

Overall, Jeff Cupido has proven expertise in software engineering, IT service delivery, support management, and process automation, making him a valuable asset in any organization.

Jeff Cupido attended Arizona State University where they obtained a Bachelor's Degree in Computer Science & Engineering. The exact duration of their education at this institution is not specified.