Germán Morone

Customer Support Specialist (domain and hosting web) at one.com

Germán Morone has a diverse work experience starting from 2010 to the present. Germán began their career at Banelco, where they served as a Back Office Collections Analyst from November 2010 to July 2013, followed by the role of Operational Center Analyst from August 2013 to June 2016. During this time, they were responsible for implementing improvements and new functionalities, coordinating production start-ups, and ensuring compliance with internal audit and BCRA standards on electronic payment platforms and banking solutions.

From 2016 to 2022, Germán worked at Prisma Medios de Pago S.A, starting as a Payment Product Leader from July 2016 to January 2018. In this role, they managed commercial coordination with IT areas and implemented extra-bank collection networks. Germán then transitioned to the role of Product Owner and Product Leader for the payment method PagoMisCuentas.com from February 2018 to December 2022. Germán focused on business development, commercial management, and collaboration with IT teams and stakeholders.

Most recently, Germán Morone joined one.com in December 2022 as a Customer Support Specialist. Germán'sprimary responsibilities involve providing technical support to clients in Europe, specializing in DNS configurations, domain registration and management website deployment on hosting, and troubleshooting WordPress errors.

Overall, Germán Morone has gained extensive experience in customer support, commercial management, coordination with IT teams, and project implementation throughout their career.

Germán Morone has a diverse education history, which showcases their interest in information technology, business, and project management. Germán completed their Bachelor's Degree in Information Technology Management (Systems) at UADE from 2018 to 2021, specializing in Computer/Information Technology Administration and Management. During this time, they also pursued additional certifications, including "Programación con Java Standard" and "Gestión de Proyectos con Metodologías Ágiles y Enfoques Lean" at Fundación Telefónica Movistar, both obtained in March 2021.

In 2020, Germán attended Universidad de 'San Andrés' where they studied Business Design, further expanding their knowledge in the field of business. In 2018, they took part in a program on "Programa Evaluación de Proyectos de Inversión con Opciones Reales" at Instituto Tecnológico de Buenos Aires, focusing on the field of economics.

Additionally, Germán possesses a certification as a Product Manager from Coderhouse, earned in November 2022. Germán also completed various courses, such as "HTML, CSS, and JavaScript for Web Developers" from Johns Hopkins University, "Prototyping and Design" from the University of Minnesota, and "Design Thinking for Innovation" from the University of Virginia, all obtained in early 2022.

Prior to their higher education pursuits, Germán studied Avionics Maintenance Technology/Technician at Taller Regional Quilmes Nº07 from 2003 to 2006. Germán'spassion for engineering led him to pursue an Ingeniería informática degree from Universidad Austral, Buenos Aires starting in 2007.

Overall, Germán Morone's education history demonstrates their dedication to acquiring knowledge in fields related to information technology, business, project management, and engineering.

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Timeline

  • Customer Support Specialist (domain and hosting web)

    December, 2022 - present