Joe Melchionda

Joe Melchionda has extensive work experience in various leadership roles. Joe currently serves as the VP of Customer Experience at One Door, where they are responsible for overseeing all customer-facing teams and providing pre-sales and operational support. Prior to this role, they were the VP of Professional Services & Support at One Door, overseeing the buildout and scaling of the Professional Services organization. Before joining One Door, Joe was the Senior Director of Professional Services at One Door, where they led strategic planning and buildout of the organization.

Joe also has experience working as an Independent Contractor and as the VP of Professional Services & Customer Success at QuickPivot, where they were responsible for all services implementation and channel partner functions. Joe successfully built and implemented new methodologies, templates, and processes, resulting in increased revenue and improved performance.

Earlier in their career, Joe worked at Marketo as the Senior Manager of Global Professional Services and the Principal Implementation Manager. Joe was responsible for overseeing sales, delivery, operations, and staff management for the services organization. Joe also played a key role in driving the merger of three business groups into one organization, improving internal relationships and communication.

Before Marketo, Joe worked at Aprimo as a Sr. Consultant & Project/Engagement Manager, providing consulting and project management services to global clients across various industries. Joe received accolades for their excellent performance and managed multimillion-dollar engagements.

Joe also has experience as an Owner/CEO of their own business, where they provided general contracting, project management, and consulting services. Additionally, they held managerial roles at Boston Children's Hospital, Boston Medical Center, and Boston City Hospital, where they worked on enterprise-wide IT initiatives, systems integration, and program management.

Overall, Joe Melchionda has a strong background in professional services, customer experience, and leadership, with a proven track record of implementing successful strategies, driving revenue growth, and delivering high-quality services.

Joe Melchionda obtained their Bachelor of Science (B.S.) degree from Northeastern University between the years 1988 and 1996. Additionally, they have obtained several certifications, including PMP from the Project Management Institute in April 2014, MA Real Estate Salesperson from the MA Dept of Consumer Affairs in December 2006, MA Construction Supervisor from the MA Dept of Public Safety in September 2006, and MA Home Improvement Contractor from the MA Dept of Public Safety in September 2006.