ONE Gas
John Coles has extensive experience in IT leadership and customer service, currently serving as Director of IT Customer Service at ONE Gas since May 2019, focusing on enhancing the external customer experience and improving processes for the Customer Service team. Prior to this role, John held the position of IT Director - Service Delivery at Affinion Group, where responsibilities included overseeing the planning and implementation of large-scale Contact Center operations. As the owner of Coles & Associates, Inc., John provided expert technical and operational services to various businesses in the Metro Tulsa area. Earlier career roles include positions as Corporate Systems Engineer at CompUSA, Network Support Specialist at Business Computer Center, and Network Administrator at Samson Energy Partners. John Coles holds degrees from Oklahoma State University and The University of Tulsa.
ONE Gas
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ONE Gas is one of the largest natural gas utilities in the United States, serving more than 2 million customers in three states, and will be a publicly traded, 100 percent regulated, natural gas distribution utility.