Heather Lindsey

Heather Lindsey, PMP, is an accomplished professional with extensive experience in client success and project management. Currently serving as the Director of Client Success at One Inc since October 2020, Heather has developed a comprehensive Customer Success Playbook, set strategic plans aimed at enhancing product adoption, and driven growth through renewals and upselling. Previously, Heather held various roles at SafeAuto from August 2004 to September 2020, including IT PMO Leader, Director of Customer Experience, Senior Project Manager, and Claims Technical Project Analyst. These positions involved leading design-thinking initiatives, overseeing seamless customer experiences, managing significant strategic projects, and ensuring effective claims operations. Heather began their career in mental health, serving as a Case Manager at Unison Behavioral Health Group and a Mental Health Professional at The Toledo Hospital, demonstrating a strong foundation in client care and support. Heather holds a Bachelor of Arts in Psychology from The University of Toledo and a project management certification from the Central Ohio Project Management Institute.