One King West Hotel & Residence
Rachel Small is an experienced hospitality professional with a diverse background in guest services and management. Currently serving as a Guest Services Specialist at One King West Hotel & Residence since August 2019, Rachel oversees check-in and check-out procedures, coordinates guest requests, and supports departmental customer service efforts utilizing various operational systems. Prior roles include Duty Manager, Night Auditor, and Front Desk Agent at Embassy Suites and Front Desk Agent at Quality Hotel Fallsview Cascade, where Rachel managed guest complaints, trained staff, and maintained high revenue standards. With previous experience as a Guest Service Manager at Crowne Plaza Guangzhou City Center, Rachel handled VIP guests and contributed to revenue growth strategies while also engaging in cross-training initiatives within the hotel. Rachel holds a Bachelor's Degree from Royal Roads University in Global Tourism Management and has pursued further studies in Korean Studies at the University of Toronto Mississauga.
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One King West Hotel & Residence
Enter One King West Hotel & Residence and discover an oasis of hospitality marked by genuine warmth and personalized service. Architecturally inspiring and ideally located, One King West is a Toronto hotel that connects guests within minutes to downtown business, entertainment and shopping districts. Our Ontario Heritage building seamlessly blends modern amenities, timeless elegance and true convenience. Whether in town for a weekend or an extended stay, One King West offers guests more than just a prestigious address. It is a hotel to call home. Living History: Three centuries. One address The prestigious address of One King West was first home to the original Michie & Co. Grocers & Wine Merchants, established in Toronto in the mid-1800s. In 1879, the much sought-after Yonge and King location changed owners to become home to the head office of The Dominion Bank, a residency that would last an impressive 126 years. In 1955, a merger with the Bank of Toronto resulted in the formation of The Toronto-Dominion Bank. Following this, many head office functions were relocated to the current Toronto-Dominion Bank building, while a branch continued to operate at 1 King West into the nineteen-nineties. By 2006 the transformation was finally complete, resulting in One King West Hotel and Residence. Today, guests of the hotel are treated to the historical splendor of the Dominion Bank Building along with the modern sophistication of luxurious hotel amenities and services.