Mohamed Fahmy

Mohamed Fahmy is an experienced Contact Centre DevOps Senior Engineer currently working at One New Zealand since April 2023, with prior experience in the same role at Vodafone New Zealand from November 2022 to April 2023. At Vodafone, responsibilities included developing insights into customer benefits from solutions and implementing Contact Centre Solutions. Previously, Mohamed worked as a Senior CTI Genesys Engineer at _VOIS, providing support and training for new engineers while managing complex customer requests. Earlier roles included serving as a CTI Genesys Engineer, where responsibilities encompassed administering Genesys Engage and supporting Vodafone New Zealand, as well as functioning as a Telecommunication Support Engineer at Xceed, focusing on the administration of Cisco and Avaya systems. Mohamed holds degrees from Helwan University Cairo and Università Telematica Internazionale UNINETTUNO, both completed between October 2012 and July 2017.