Rollo Grayson

Rollo Grayson has a diverse work experience spanning multiple industries. Rollo is currently the Head of Customer Strategy and Insights at One New Zealand, where they focus on improving customer experiences. Prior to that, they were the Head of CX & Service Design at Vodafone New Zealand, where they led initiatives to understand customer sentiment and design better experiences. Rollo has also worked as a Senior Manager - CX Consulting at Kantar TNS, where they helped organizations utilize customer feedback to improve their bottom line. Rollo has experience in customer strategy management at Accenture, specializing in digital strategies and VOC measurement. Rollo has worked in various marketing roles at Telstra, Westpac Australia, and Bank of New Zealand, where they developed communication strategies and managed projects. Overall, Rollo has a strong background in customer experience, strategy, and marketing.

Rollo Grayson completed their Bachelor's degree in Marketing Management with Honours (First Class) from the University of Otago from 2003 to 2006. In 2013, they attended PM Partners for a course on Business Analysis Fundamentals. In 2010, Rollo also completed a course on Multi Channel Direct Marketing from the Australian Direct Marketing Association.