Wayne Lent is an experienced technology consultant and managing director with a strong background in customer contact technology architecture and design. Currently serving as a Technology Consultant at SMS plc since August 2022 and as Managing Director at AMC Telecoms Limited since July 2000, Wayne is highly skilled in Omni Channel, UC, Telecoms, CRM, Digital Transformation, and Enterprise Strategy Planning. Previous roles include Lead Technical Architect at Mercator IT Solutions Ltd, Senior Business Domain Architect at abrdn, and Lead Architect positions at William Alexander Consulting, HM Revenue and Customs, and Atos. Other significant roles include Program Technical Design Authority at BT, Lead Architect at Atos, Enterprise Architect at first direct, and Senior Solutions Architect at Mosaic Island.