Sushil Gupta

Sushil Gupta is an experienced professional in service management with a strong background in after-sales operations across various companies in the electronics and mobile phone sectors. Currently serving as Regional Service Manager at OneAssist Consumer Solutions since May 2023, Sushil is focused on optimizing call closure processes, enhancing customer experience, and improving service partner productivity. Prior roles include Regional Service Executive at HMD Mobile India Pvt Ltd., overseeing service operations in multiple territories, as well as positions at Saregama India Ltd., TVS Electronics Ltd., Karbonn Mobiles, ALCATEL ONE TOUCH, and Redington India Ltd., where Sushil managed KPIs, customer escalations, and service center operations. Sushil holds a Postgraduate degree in Operations Management from WeSchool ExEd and a Bachelor of Engineering in Electrical from Bharatiya Vidya Bhavans Sardar Patel College of Engineering.