Levi Parmiter currently serves as the Service Desk Manager for Diversified, overseeing 24x7 teams dedicated to supporting Federal AudioVisual clients and mission-critical electronic security environments, with responsibilities including case management, triage, escalation, service dispatch, and SLA management. Previously, Levi held the position of Service Delivery Manager, focusing on Service Desk and NOC oversight, client escalation, and the establishment of service improvement plans and performance metrics. Prior experience at Continuant included roles as Network Operations Center Manager, where responsibilities encompassed team management and the development of ITIL service delivery practices, Technical Sales Engineer, providing technical support for customer success and account executives, and Customer Success Manager, maintaining oversight of a portfolio of managed services for over 20 clients.
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