María Victoria Acosta

María Victoria Acosta is an experienced professional in cloud services and customer experience, currently serving as the Oracle Cloud CX Service Practice & Project Lead at OneInfo Consulting since January 2022. Previous roles include Senior CX Cloud Lead Consultant at Oracle, where responsibilities encompassed the configuration and implementation of Oracle Service Cloud, and Senior Service Desk/Functional Analyst at SAN CRISTOBAL Seguros. Additional experience includes positions as an Oracle Service Cloud Certified Functional Consultant at Enratio, Problem & Incident Manager at Orga Systems GmbH, and Bilingual Service Specialist at CISCO Systems, among others. María Victoria holds a Professional Certified Coach degree from Escuela de Formación de Líderes and is pursuing a degree in Public Translation from Universidad del Salvador.