Alma Vargas

Alma Vargas currently serves as the Call Center Manager at OneLegacy, a position held since May 2022. Previously, Alma held the role of Contact Center Manager at Shield HealthCare from October 2019 to March 2022, and served as Customer Service Manager (ECommerce) at Noble House Home Furnishings, LLC from January 2018 to July 2019, managing multiple customer service channels. Alma's experience also includes serving as Call Center Manager at CourtCall, LLC, where efficiency was significantly improved, and Customer Service Supervisor at Explorer Insurance Company, focusing on agent partnerships and marketing initiatives. Additionally, Alma has extensive experience with 21st Century Insurance Company in various managerial and supervisory roles. Alma's educational background includes training from the Incoming Call Management Institute and Pivotal Resources, along with studies at Pierce College.