Charlotte Middleton

Charlotte Middleton has diverse work experience, primarily in account management and customer service roles. Charlotte recently worked as an Account Manager at OneLocal and previously at SmartSetter, where they demonstrated their skills in managing customer accounts effectively. Prior to this, Charlotte worked as a Client Account Manager at KSG, where they successfully executed warm calling and sales lead data collection, resulting in increased customer relations and sales. Charlotte also gained experience as a Client Service Vaccine Representative at Compugen Inc, where they played a crucial role in facilitating the provincial vaccine program by handling a high volume of inbound calls and leveraging Salesforce to schedule vaccine appointments. Charlotte also worked as a Service Assurance Fraud Prevention Representative at Nordia Inc., where they handled inbound and outbound calls, identified potential fraud, and ensured positive customer interactions. Before transitioning into account management roles, Charlotte worked as an Employee and Client Account Manager at Dream Clean, where they oversaw employee training and scheduling, resulting in improved performance and customer satisfaction. Charlotte also served as a Front of House Manager at Illusions Nightclub, where they managed daily operations, trained new employees, and maintained stock and till counts accurately. Overall, Charlotte has extensive experience in customer service, sales, and account management, with a proven track record of achieving positive results and fostering customer satisfaction.

Charlotte Middleton attended Fanshawe College from 2014 to 2015 where they obtained a Human Service Certificate with a specialization in Human Services, General. Following this, they pursued a Business Administration program at Conestoga College from 2019 to 2021, although no specific degree was mentioned.