Onepilot
Arthur Perrin is a Senior Account Director at Onepilot, where +200 e-merchants outsource their customer care tickets. Prior to this role, Arthur worked as an Account Operations Manager at Onepilot and has experience in customer service and operations management at various companies such as hive, Andjaro, and CINQS. With a background in product management and customer success, Arthur is skilled in managing customer relationships, organizing operations, and improving platform functionalities. Additionally, Arthur has experience in HR management and event operations from previous roles as an Administrative Assistant and Head Waiter.
Onepilot
Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.