Onepilot
Robin Monnier is a co-founder and CIO at Onepilot, where over 200 e-merchants outsource their customer care tickets. They also serve as a Co-founder & CPO and Co-founder & CTO, reinventing customer care with reactive, human, and personalized answers. Previously, they worked as a Chief Technology Officer at Cowash, focusing on web development and mobile apps. Additionally, they served as a Digital Marketing & Project Management Mentor at OpenClassrooms and worked as a Tech and Marketing Consultant, providing services such as website creation and digital marketing strategies.
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Onepilot
Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.