Lubna Shiraz

Lubna Shiraz is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Senior Manager Service & Training at OnePlus, Lubna directs project management efforts for a national CRM launch in India, focusing on training strategies and operational consistency. Prior roles include Senior Operations Manager at Flipkart, overseeing large-scale customer service operations, and Call Centre Manager at OnePlus, managing cross-functional teams in multiple regions. Additional experience includes leadership roles in sales management at Rupeek and team management at RCI India. Lubna holds a Bachelor of Science degree and a Bachelor's in Mathematics from St. Joseph's College and Bangalore University, respectively.