OneSupport
Jeannette Ashley possesses a strong background in operations and customer support, currently serving as a Level 3 professional at Google Fiber since October 2018. In this role, Jeannette has effectively resolved complex billing and CRM issues, significantly enhancing customer trust and agent performance through guidance and accuracy audits. Prior experience includes working as an Operations Associate at Burberry, where inventory management and merchandising collaboration improved sales and customer satisfaction, and as a Sales Associate at Restoration Hardware, where client relationship management and follow-up strategies led to surpassing sales goals. Jeannette holds a Bachelor of Science in Business Management and Marketing from Penn State University and a Bachelor of Science in Fashion Merchandising from Texas State University.
OneSupport
OneSupport is a leading provider of customer service, technical support, and sales enablement solutions for technology products and services. OneSupport helps some of the largest and most successful companies in telecommunications, web hosting, cloud computing, managed services, OEM, and technology design and implement highly successful customer care strategies. Using a 100% U.S. based workforce, OneSupport employees provide support and care to consumers, SMB, and enterprise customers. OneSupport IT Consulting Solutions have helped clients improve their customer experience, reduce operational costs, decrease downtime, and improve customer satisfaction.