OneSupport
Mario Jimenez has extensive experience in operations management within the technical support and customer service sectors. Currently serving as the Director of Operations at OneSupport since April 2014, Mario oversees daily operations for multiple inbound technical support and customer care teams composed of 500 employees across 21 states, generating annual revenues of $12 million. Prior to this role, Mario held various positions at teleNetwork Partners Inc. from January 2005 to March 2014, including Operations Manager, where leadership was provided to a top-performing team of 30-40 agents, and senior tech support roles that involved supporting both Level 1 agents and direct customer interactions with multiple ISPs.
OneSupport
OneSupport is a leading provider of customer service, technical support, and sales enablement solutions for technology products and services. OneSupport helps some of the largest and most successful companies in telecommunications, web hosting, cloud computing, managed services, OEM, and technology design and implement highly successful customer care strategies. Using a 100% U.S. based workforce, OneSupport employees provide support and care to consumers, SMB, and enterprise customers. OneSupport IT Consulting Solutions have helped clients improve their customer experience, reduce operational costs, decrease downtime, and improve customer satisfaction.