Brian Canales

Brian Canales has over 15 years of experience in the customer service industry and has held various roles in quality management, engineering, and support. Their most recent role is as Senior Quality Manager for AI Data Solutions at RWS Group. Prior to this, they worked as a Senior Support Engineer at Onix and a Google Workspace Engineer at SADA. Brian spent almost a decade working at TELUS International, where they held positions such as Quality Manager for AI Data Solutions PMO and Google Customer Experience Supervisor. Brian began their career at Teleperformance as a FedEx Quality Assurance Trainer.

Brian Canales received a Bachelor's degree in Marketing from Franklin University in 2021. Brian also obtained several certifications related to Google Workspace through Coursera in October 2022, including Managing Google Workspace, Google Professional Workspace Administrator Specialization, Google Workspace Mail Management, Google Workspace Security, Introduction to Google Workspace Administration, and Planning for a Google Workspace Deployment.