Soykan Balverdi

Soykan Balverdi is an experienced technology professional with a strong background in customer engagement, automation engineering, and solution architecture. Currently serving as a Senior Customer Engagement Consultant at Online Business Systems, Soykan previously held senior engineering roles at Connex Telecommunications Inc. and Bell (Business Markets), where significant achievements included leading the development of complex IVR contact center applications and managing large change requests. With a career that started at CIBC, including positions in both development and testing, Soykan has consistently demonstrated leadership in project management, technical development, and team coordination. Educational qualifications include an Advanced Diploma in Computer Programming/Analyst from Centennial College and a Bachelor's degree in Business Technology Management from Ryerson University.