Sumi Jaiswal

Sumi Jaiswal is an accomplished B2B SaaS leader, advisor, consultant, and coach with extensive experience in customer success and revenue optimization across multiple organizations. Currently serving as the B2B SaaS Leader, Advisor, Consultant, Coach, and Founder at OnlyCSJobs, Sumi has a proven track record of enhancing revenue, advocacy, and success metrics through various consulting projects. Previous roles include positions at Catalyst Software as a Customer Success Leader, ZingHR as Vice President & Head of Global Customer Success, and Shipsy as VP of Global Customer Success. Sumi has also held significant roles at Whatfix, Times Internet, Shiprocket, OneDirect, IL&FS TECHNOLOGIES LTD, and CRISIL Limited, demonstrating expertise in customer success strategy, operational excellence, and team leadership. Sumi holds an M.B.A. in Finance and Marketing from IBS Hyderabad and a BE in Information Technology from Guru Gobind Singh Indraprastha University.