D'Lawnda Williams

Advanced Support Consultant at OnPay

D'Lawnda Williams has been working in the professional world since 1995. D'Lawnda began their career at A&R TARPAULINS INC. as a Project Manager, where they were responsible for quality assurance, meeting project target dates, and resolving various issues. In 1998, they joined ADP as a Research Tax Auditor, where they audited agency notices, mentored new hires, and provided feedback to management on the quality and training needs of researchers. Later, they moved up to the role of Product Support Specialist I, where they maintained excellent communication, verbal and written skills while heading projects, accurately maintained documentation and records with client's information, and worked with multiple tax agencies across many jurisdictions. Finally, they became a Tax Resolution Analyst, where they researched agency notices, implemented procedures for researching new agency requirements, and managed notices for specific High-Profile clients. In 2022, they joined OnPay as an Advanced Support Consultant.

D'Lawnda Williams began their educational journey in 2014 at Cerro Coso Community College, where they obtained an Associate of Arts degree in Business Administration and Management, General. D'Lawnda then attended Coastline College from 2016 to 2018, where they completed their General Education requirements. In 2018, D'Lawnda enrolled at the University of La Verne and obtained a Bachelor's degree in Organizational Leadership with a Concentration in Human Resources in 2021. D'Lawnda is currently pursuing a Master of Science degree in Organizational Leadership with a Concentration in Human Resource at the University of La Verne, which they are expected to complete in 2024. Additionally, D'Lawnda has obtained a Mediation certification from Eagleson Mediation Firm in 2020, and is currently working towards a Yellow Belt Training certification.

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