Theodore W. Lowe III

Theodore W. Lowe III has been working in the customer service industry since 1997. Theodore W. began their career at ADP as a Sr. Director of Technical Services, Regional PC Support Manager, and LAN Support Manager. During their time at ADP, they provided effective leadership and guidance to support representatives, managed field installation engineers, and supervised average handle time and adherence to improve operational efficiency and effectiveness. In 2017, they moved into a Sr. Manager - Client Services role at ADP, where they secured a productive and positive environment for employees by delivering exceptional leadership and guidance in daily activities, while leveraging project management and leadership expertise. Theodore W. also provided support in conducting associate training, while securing highest associate retention recognition and reducing churn by 23%. Currently, Theodore works as a Sr. Client Experience Manager at OnPay, where their responsibilities include providing exceptional customer services with a focus on improving client experience, optimizing customer satisfaction and retention rates by developing processes, and confirming liaison by overseeing and administering multiple processes.

Theodore W. Lowe III obtained a Bachelor of Science in Computer Information Systems from DeVry Institute of Technology between 1987 and 1990. Theodore W. also obtained an Associate Degree in Computer and Information Systems Security/Information Assurance from DeVry Institute of Technology during the same time period. In 2016, they obtained certifications in Call Center Skills (Expert Level) from Expert Rating, Help Desk Certified from ExpertRating, and Lean Six Sigma Green Belt Certification from ADP.