OnProcess Technology is a business optimization specialist for the post-sale value chain- digitizing and streamlining service and supply chain processes. Rooted in analytics, they maintain the delicate balance between cost to serve, customer experience and growing services revenue for many of the world's leading OEMs and service providers.

Logistics & Supply Chain

Onprocess Technology

Onprocess Technology's headquarters in Ashland, MA, United States

This department ensures the quality of products and services through rigorous analysis and training programs.

Quality Assurance

The Operations Team at OnProcess Technology focuses on optimizing and managing the post-sale service and supply chain processes for their clients. Comprised of professionals in workforce management, data operations, analytics innovation, and supply chain planning, they ensure a seamless and efficient operation. By leveraging analytics, they balance cost to serve, customer experience, and service revenue growth, while addressing escalations and project management to maintain high standards of service delivery.

Operations Team

The Engineering and Technology team at OnProcess Technology is responsible for developing, implementing, and maintaining the technical infrastructure that supports the company's business optimization services. They focus on application engineering, cloud and compute solutions, technical architecture, and platform engineering to ensure seamless digitization and streamlining of service and supply chain processes. This team works to balance cost, enhance customer experience, and drive revenue growth through advanced analytics and cutting-edge technology.

Engineering and Technology

The Business Development and Strategic Accounts team at OnProcess Technology focuses on cultivating new business opportunities and managing key client relationships. This high-level, strategic team, comprised of senior vice presidents and vice presidents, is responsible for driving revenue growth, maintaining customer satisfaction, and ensuring the alignment of service offerings with client needs within the post-sale value chain. They leverage their expertise in analytics and business optimization to support OEMs and service providers in enhancing their service and supply chain processes.

Business Development and Strategic Accounts

The Leadership Team at OnProcess Technology is responsible for setting the strategic direction and organizational vision to enhance business optimization across the post-sale value chain. By leveraging their expertise in revenue generation, information technology, human resources, and finance, they collaborate to ensure that service and supply chain processes are efficiently digitized and streamlined, ultimately balancing costs, customer satisfaction, and revenue growth for clients.

Leadership Team

The Finance and HR team at OnProcess Technology ensures optimal financial health and strategic human resource management. They oversee financial planning, procurement, and budgeting, while also implementing HRIS and talent engagement strategies to attract and retain top talent, aligning both financial and human capital objectives to support the company's business optimization goals.

Finance and HR

The Sales and Business Development team at OnProcess Technology focuses on identifying and cultivating new business opportunities, enhancing client relationships, and driving revenue growth. They leverage their deep understanding of service and supply chain processes to tailor solutions that optimize customer experience and operational efficiency.

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Other teams

Operations Team

Engineering and Technology

Business Development and Strategic Accounts

Leadership Team

Finance and HR

Sales and Business Development