Michael Connors is an experienced Implementation Manager at Ontic since April 2024, where the focus is on providing software solutions for corporate and government security professionals to manage threats and risks effectively. Prior to this role, Michael operated as a Customer Success Consultant and Fractional Leadership from December 2017 to April 2024, assisting software startups in developing customer engagement strategies post-sale. Notable previous positions include Head of Customer Success at FURTHER, where Michael led a 17-member team to achieve 100% retention and a 97 NPS, and Director of Customer Success at both Ecobot and Clari, where effective programs resulted in net negative churn and strong customer engagement across significant revenue segments. Educational credentials include an MBA in Marketing and Brand Management from Wake Forest University School of Business and a BA in Advertising and Public Relations from Penn State University.
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