Bill Howard

Bill Howard has a diverse work experience in customer service and operations. Bill has held various roles, including Director of Customer Service at Ooma, Inc. starting in 2017. Prior to that, they were the Director of Customer Support at LeapFrog from 2008 to 2017, where they led a team of 140 agents providing technical support. Bill also served as the Director of Operations and Customer Service at MGA Entertainment from 2002 to 2007, supporting operational improvements during the company's rapid growth. Before that, they worked as a Customer Service Manager at Stravina, where they led a team of 10 in business-to-business sales support. Bill's early career includes a role as a Unit Manager at Citibank, where they managed a team of 30 customer service representatives in a high-volume inbound call center.

Bill Howard has a Bachelor of Science (BS) degree in Industrial Distribution from Clarkson University. Bill also holds a Master of Science (MS) degree in Industrial Administration from Union College. The specific years of attendance for both degrees are not provided.