Amna al-Mazroei

Amna Al-Mazroei is an accomplished professional currently serving as Group Associate Director of Customer Experience for Ooredoo Group since March 2022. With extensive experience in driving customer-centric transformations and digital innovation, Amna leads initiatives across nine operating companies to enhance customer experiences and advocate for a culture of customer centricity. Previous roles include Group Associate Director of Digital Analytics and HR, and Group Assistant Director of Transformation at Ooredoo Group. Amna has also held executive roles at Qatar Development Bank, focusing on digital transformation and customer experience, and began a career in compliance and business process improvement at Msheireb Properties. Educationally, Amna holds an Executive MBA in Digital Transformation from HEC Paris and a B.S. in Business Administration from Carnegie Mellon University, complemented by studies at Harvard University. Additionally, Amna serves as an Executive Coach with the International Coaching Federation.