Kashif Baig

Kashif Baig currently serves as Group Director Customer Experience & Retail at Ooredoo Group, focusing on customer experience and retail transformation across various operating companies since January 2022. Prior experience includes significant roles at Telenor, where Kashif held several director-level positions, including Director Digital Channel & Experience and Director Customer Centricity, driving digital transformation and customer experience initiatives. Additional professional experience encompasses leadership positions at Grameenphone, Mobily, and Warid Telecom, with a consistent emphasis on enhancing customer experience and product management. Kashif's educational background features an MBA in Marketing from Preston University, certifications in strategy execution from INSEAD, and a Six Sigma Green Belt from GEM International, among other qualifications in marketing and design sprint methodologies.