Waleed Mohamed Al-Sayed

Waleed Al Sayed was appointed as Deputy CEO - Ooredoo Group and CEO - Ooredoo Qatar in November 2015.

Through his managerial and board duties at Ooredoo Group companies, Waleed has developed extensive experience in the information and technology sector, both in Qatar and the wider region. He was previously Chief Operating Officer of Ooredoo Qatar and currently serves as President Commissioner of Indosat Ooredoo and Chairman of the Board of Ooredoo Myanmar; and as Board Member of MEEZA (a technology joint venture between Ooredoo and Qatar Foundation). Waleed was previously Deputy Chairman of Ooredoo Algeria, Chairman of the Board of Ooredoo Tunisia and Chairman of the Board of Ooredoo subsidiary STARLINK-Qatar. He was also the Chairman of the Qatar Handball Team and a member of Ooredoo’s Football team. He holds an Executive Masters in Business Administration from HEC Paris with full honours.

Waleed joined Ooredoo Group in 1987 and has held managerial positions in Sales, Marketing, Business Development, Strategy, Project Management, Communications and Customer Service. He was appointed as Executive Director of Group Communications in 2003. In this strategic role, Waleed was instrumental in putting a company-wide business plan in place with a clear strategy to significantly improve the organisation’s corporate image as well strengthening the company’s international and community relations standing. He also developed and delivered several Corporate Social Responsibility (CSR) initiatives that have positioned Ooredoo among the leading CSR supporters in the country. During this period, he was also instrumental in carrying out several successful campaigns resulting in Ooredoo (then called Qtel) winning many internationally recognised industry awards.

Waleed was appointed Executive Director - Customer Services in 2006 to establish a greatly enhanced and improved customer experience. During an important time following the liberalisation of Qatar’s telecoms market and the introduction of competition, he led the transformation of the company’s Customer Service Centres to become more retail sales and customer-oriented, with the aim of engaging with and getting closer to its customers. The new retail shop designs went on to win a worldwide award for the “Best Retail Shop Design” in 2009. His early achievements in this position were followed in 2010 by additional accolades and success, as Ooredoo won the highest number of hounors at the “Contact Centre World Awards” held in the United Kingdom, where Waleed’s presentation won the Gold Award for Best Customer Service in the MENA (Middle East & North Africa) region.

In 2011, Waleed was appointed as Chief Operating Officer of Ooredoo Qatar. During a period of heightened competition, he led the business to continued growth, increased customer-centricity and a more dynamic business culture.