Ben Lancken

Ben Lancken is an accomplished professional with extensive experience in the healthcare and hospitality sectors. Currently serving as Chief Improvement Officer at Opal Healthcare since January 2019, Ben has held multiple leadership roles including Director of Customer Experience, Business Improvement & Assurance, and Head of Transformation. Additionally, Ben contributes to the Australian Government Department of Health and Aged Care as a Committee Member on the Aged Care Quality Sector Reference Group, providing insights on quality reforms in aged care. Prior to this, Ben was Director of Operational Excellence & Learning at TFE Hotels, managing a team of over 2500 members across multiple locations in Europe and Australia, and held various general management positions at Travelodge and Adina Apartment Hotels. Ben’s educational background includes a Certification in Strategic Management from Cornell University and a Bachelor of Commerce in Hospitality & Tourism Management from Blue Mountains International Hotel Management School.