Pinky Rawat

Pinky Rawat is a seasoned professional in business analysis and product operations with extensive experience in customer success and operational management. Currently serving as a Senior Business Analyst at Open Network For Digital Commerce (ONDC) since February 2024, Pinky has previously held roles such as Manager of Product Operations at indiagold, where a focus on customer satisfaction and process improvement led to significant enhancements in service metrics. At LimeTray, Pinky progressed from Customer Success Associate to Manager of Customer Success & Enterprise Ops, driving impactful projects that strengthened merchant relationships and fueled revenue growth. Early career experiences included roles at Marico Limited, InstaLively, and Letsintern.com, where Pinky developed skills in awareness creation, content generation, and project management. Pinky holds a Bachelor's degree in Information Technology from JRE Group of Institutions, attained in 2016.