Michael Gilliland is an accomplished professional in customer success and account management with extensive experience in various roles across multiple companies. Presently serving as the GTM - Account Director at OpenAI since March 2024, Michael previously held positions such as Senior Manager of Customer Success at Forethought and Medallia, as well as Enterprise Customer Success Manager and Customer Success Manager at UserTesting. Earlier in the career, Michael worked as an Account Director and in sales roles at Confirmit, Market Brew, and Mobitor Corporation, and began in public relations at Crowell Advertising. Michael holds a Bachelor's degree in Mass Communications from the University of Utah, where studies took place from 2005 to 2011.
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