Taro Yasuma

Taro Yasuma is a seasoned professional in customer success and support, currently serving as the User Operations Lead for OpenAI in Japan since June 2025. At OpenAI, Taro leads a team of Customer Support Engineers, focusing on strategic support operations and collaboration with various internal teams to deliver effective solutions. Prior to this, Taro held significant roles at Miro as the Head of Customer Success and Support, at Salesforce as a Regional Director for Customer Success, and at Red Hat in various leadership positions including Head of Customer Experience and Engagement. Taro began a career in technical support with BEA Systems and Nissho Electronics, and holds a Master's degree in Mathematics from Hokkaido University.