Joe Drady

Joe Drady has a diverse work experience spanning over several industries. Joe started their career as a Keyholder at JACK & JONES in 2015. Joe then worked at Rego Interactions, starting as a Field Sales Representative and quickly being promoted to a Team Leader. In this role, they managed a sales team and achieved high production levels. Joe was later promoted to a Core Leader, where they took on managerial responsibilities such as managing events, teaching sales techniques, and developing client relationships.

In 2017, Joe joined Metro Mortgages as a Protection Consultant, where they worked until 2018. Joe then moved to CONSUMER REFUND SERVICE LTD as a Data Processor/Claims Manager before joining Chartercross Capital Management as a Business Development Manager for a brief period in 2019.

From 2019 to 2022, Joe worked at Sage as a Customer Success Manager. In this role, they excelled in engaging clients during onboarding, understanding their needs, promoting relevant resources, and driving product engagement. Joe specialized in migrations to the Sage Business Cloud product suite and consistently exceeded performance targets. Joe also received positive customer feedback, including 100+ 5-star Trustpilot reviews.

In 2022, Joe joined Yapily as a Customer Success Manager, where they managed Start-Up to Enterprise clients in the Data and Payment verticals across the UK, Europe, and the USA. Joe created custom success plans, identified opportunities in new markets, and oversaw the customer lifecycle from onboarding to growth and renewal phases. Joe also presented commercial QBRs and provided customized reporting.

Currently, Joe is working as a Customer Success Manager at OpenCorporates, starting in November 2022.

Joe Drady attended Gateshead College from 2014 to 2016, where they studied Computer Science. Prior to that, they attended St Cuthberts, although the specific dates and field of study are unknown. In addition to their college education, Joe obtained several certifications, including "Business Fundamentals for Customer Success Managers" and "Social Selling with LinkedIn" from LinkedIn in May 2022. Joe also earned certifications in "Personal Accountability" and "Be SaaS" from Sage in August 2021 and June 2021, respectively.