TJ Martin-Lokey

TJ Martin-Lokey is a skilled customer service and product support professional with extensive experience in various roles. Currently serving as a Product Support Associate at OpenSesame since December 2021, TJ has successfully resolved complex technical issues while achieving impressive service level agreements and customer satisfaction ratings. Prior to that, TJ excelled as a Customer Service Team Lead at Peloton Interactive, where 150 support agents were onboarded, and performance management for a team of over 40 associates was effectively conducted. TJ also held a similar role at Airbnb, showcasing consistent high-quality performance. Early experience as a caregiver at Senior and Disabled Services involved providing hands-on patient care, which contributed to a well-rounded skill set in customer and patient support. Education includes a High School Diploma from Marshfield High School and further studies at Lane Community College.