Colby Braun, MSM, currently serves as a Senior Manager in Customer Support & Social Media at OpenTable, where responsibilities include the redesign and growth of online communities and social media support channels, developing strategic goals, analyzing trends, and fostering collaboration across teams. Previously, Colby held roles such as Global Manager of Community & Social Media and Lead TSR, contributing to the successful integration of Rezbook and managing over 3,000 restaurant partnerships. Colby also has experience as a Strategic Consultant at MentalHealth.com and a Client Manager at Urbanspoon, where skills in client relations and training were honed. Early career experience includes management roles at Innovative Dining Group and Dolce Group, focusing on operations and customer service excellence. Colby holds a Bachelor of Science in International Business from Virginia Tech and a Master of Science in Management with a specialization in Emergency Management from the University of Maryland Global Campus.
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