Konrad S. is a Principal Cloud Support Specialist at OpenText, where they focus on leading the support of enterprise-level multi-tiered applications within complex cloud infrastructures. They advanced from a Lead Specialist role, emphasizing service restoration and system reliability, while collaborating closely with engineering teams to enhance customer satisfaction. Their technical expertise includes managing Kubernetes configurations and leveraging monitoring tools such as New Relic and Zabbix. Konrad is currently pursuing a Master of Science in DevOps at TU Dublin.
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